Compass Help

Compass can be accessed in two ways:

1. Click on the Compass icon on the homepage of the College website.
2. Download the Compass App for your smartphone by visiting your online store (iTunes, Google Play, etc.). Search for ‘Compass School Manager.’
   The App is free to download.

Your username and password has been provided to you by the College.

You will be required to change your password and confirm your email address and a mobile phone number when you first log in.

Your email address and mobile phone number may be used by the College for communications throughout, including email correspondence and SMS texts.

If you have lost your details or forgotten your password, you can recover your details by clicking the ‘Can’t access your account?’ link on the front page.

If your require support with logging into your account or specific College events please contact the College’s internal Compass Support Team by emailing CompassSupport@cccc.vic.edu.au or calling the College on 9296 5311.

For all other technical enquiries, please contact Compass Education. Go to the ‘Support and Assistance’ tab.

To support parents and carers with all things Compass, you can contact Compass Education directly to assist you by phone, email or Live Chat.

Compass Education can assist you to navigate through the Compass portal, manage your account (including canteen orders and wallet top ups) and assist with any issues relating to Compass settings or functions.

• Phone: 03 9005 5217
• Email: support@compass.edu.au
• Chat: https://www.compass.education/contactus/

When you have logged into Compass you will arrive at the Homepage. The Homepage provides you with relevant alerts and news from the College, as well as quick access to your child’s profile.

You can email your child’s teachers, as well as any other College staff members.

From the Compass homepage you will see a link to your child’s name with an option to email their teachers.

You can click the red X next to a teacher’s name to remove them from the email or click the ‘Add Recipients’ button at the top to add any other staff members to your message.

Compass records notes and approvals to your child’s profile. If your child has any unapproved absences or late arrivals, you will receive an alert on your Compass home page informing you of this and allowing you to add your own note or approval.

Clicking on this notification will take you to the ‘Unexplained’ tab for your child’s attendance. You can choose to add a note or approval for one or more absences. To add a note or approval, select one or more of the absences listed, then select the ‘Explain with Note/Approval’ button.

Please note that you cannot edit your notes or approvals once they have been created. If you do need to make any amendments please contact the College, who will be able to make any necessary amendments.

You can access school policies and other information about the College under the School Resources tab. If you can’t find what you’re looking for, please call the College and we’ll do our best to assist you.

Any events that your child is attending will be listed under the ‘Events’ tab, including sports events and / or College excursions.

How to Consent for your child to attend an Event

Compass allows you to provide consent for your child to attend an event with a few simple clicks of a button.

You will receive a notification on your Compass homepage when there is an event that requires your approval. To provide the consent required, click the on notification. This will take you to the ‘Events’ page. Here you will see all events that require your consent, and those that you have already consented to.

From this page you can consent to any events or complete the process offline by printing the consent form and handing it in to the College.

By clicking the ‘Process Now (Online)’ option, you will be prompted to enter information regarding emergency contact details as well as any updated medical information that is not already on the student’s file.

The ‘Photos’ page allows you to view College photos. You can also view your purchase history and contact Compass Photos to purchase them.

Alternatively, you can pay via the Compass kiosk system at 204 Churchill Ave. Please note the kiosk only accepts notes and does not give change, so the correct amount is required.

You will be able to view files, payments, as well as change passwords and update your details via this page.

Order CompassIdentity Card – Allows you to order a new Student ID card as well as view any past orders.

Change My Password – Allows you to change your password. It recommended you change your password every six months.

Update My Details – Allows you to update mobile phone numbers and email addresses associated with your account.

If you have any questions or require assistance in getting started please email compasssupport@cccc.vic.edu.au.

If you have any questions regarding enrolment at our College please contact our Head of Admissions by calling 9296 5311 and select option 3 or email admissions@cccc.vic.edu.au.